Isaac Ransom, Head of Corporate Affairs for Neuron Mobility provided an overview of the organization, the benefits of E-scooters and E-bikes to the community, rates, and features of the E-scooters and E-bikes. I. Ransom noted that Neuron Mobility is a leader in technology, with geofence technology to control speed, parking, and riding areas. A copy of their presentation is attached to the minutes.
In response to a question from the Committee, I. Ransom confirmed that the E-bikes and E-scooters will only be available within the city centers of Cambridge, Kitchener and Waterloo, but that new opportunities are always welcome. They also shared that the riding age is 16, with parental permission, and 18 without.
Responding to questions from the Committee, I. Ransom explained that the geofencing technology will inform riders if they are not parked properly, with the app showing riders the closest parking area. They also noted that there are penalties for not parking properly, which could include financial or account suspension or termination. Mathieu Goetzke, Commissioner, Transportation Services added that Neuron Mobility will be alerted if a scooter or bike is not parked properly and will rectify the parking situation within 30 minutes.
In response to a question from the Committee, I. Ransom noted that ideally helmets will be worn while riding and that riders are highly encouraged to do so. They shared that this is encouraged through a helmet selfie verification system, but that the technology does not ensure someone will wear the helmet for the full ride, and that it is up to the rider to comply with the local by-laws. I. Ransom also noted that there are safety ambassadors and educational events to remind and encourage riders to use the helmets provided, or their own.
The Committee directed staff to look into the possibility of allowing riders to go to the airport in the future, including the infrastructure required, such as a bike bay, as well as safety considerations.